Shipping policy

PRANLILA Shipping Policy

Last updated: 7/24/2026

Thank you for shopping with PRANLILA. This policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

If we're experiencing a high volume of orders, processing may take a bit longer — we'll notify you by email if there's a significant delay.

2. Delivery Times

Shipping Method	Estimated Delivery Time
Standard Shipping	3–8 business days
Expedited Shipping	2 - 4 business days
Express Shipping	1 -2 business days

Delivery times are estimates and start from the date of shipping, not the date of order. They exclude processing time.

3. Shipping Destinations

We currently ship Worldwide. If your country isn't listed at checkout, we're unable to ship there at this time.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package's progress. Please allow 48 hours for tracking information to update after you receive it.

5. International Orders

International customers may be responsible for customs duties, import taxes, and fees charged by their destination country. These charges are the customer's responsibility. Please check with your local customs office for more information before ordering.

6. Lost, Delayed, or Stolen Packages

Delayed packages: Occasionally, packages are delayed by the carrier. If your order hasn't arrived within the estimated delivery window, please contact us so we can look into it.
Lost packages: If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier facility first. If it still can't be located, contact us within 3 days of the delivery date and we'll help resolve it.
Stolen packages: PRANLILA is not responsible for packages confirmed as delivered by the carrier's tracking but stolen after delivery. We recommend selecting a secure delivery location or requiring a signature if this is a concern.

7. Incorrect Address

Please double-check your shipping address at checkout. PRANLILA is not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us immediately at pranlila@yahoo.com — we'll do our best to update it if the order hasn't shipped yet.

8. Order Changes & Cancellations

If you need to change or cancel your order, contact us at pranlila@yahoo.com as soon as possible. We can only make changes if the order hasn't already been processed or shipped.