Refund policy

PRANLILA Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping with PRANLILA. We want you to be fully satisfied with your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You have 30 days from the date your order is delivered to request a return. After 30 days, we're unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • In the original packaging, with all accessories, manuals, and included parts
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items:

  • Items marked as final sale or clearance
  • Gift cards
  • Personal care items that have been opened or used (e.g. face masks, grooming brushes, massage tools that contact skin) unless defective
  • Items damaged due to misuse or normal wear and tear

3. How to Start a Return

  1. Email [insert support email] with your order number and the reason for return.
  2. Our team will review your request and, if approved, send you a return authorization and shipping instructions.
  3. Pack the item securely in its original packaging and ship it to the address provided.
  4. Please do not send items back without first requesting a return authorization — unauthorized returns may not be processed.

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, PRANLILA will cover the return shipping cost.
  • If the return is due to a change of mind or other reason not related to a product defect, the customer is responsible for return shipping costs.
  • We recommend using a trackable shipping method, as PRANLILA is not responsible for items lost in transit back to us.

5. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos or video showing the issue
  • A brief description of the problem

We'll arrange a replacement, exchange, or full refund at no additional cost to you.

6. Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund is approved.

  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable, except in cases of our error (damaged, defective, or incorrect items).
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at [insert support email] to arrange this.

8. Late or Missing Refunds

If you haven't received a refund within the timeframe above:

  1. Check your bank account or card statement again.
  2. Contact your credit card company — it may take some time before the refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund is posted.
  4. If you've done this and still have not received your refund, contact us at pranlila@yahoo.com

9. Order Cancellations

Orders can be cancelled or modified within10 hoursof purchase, provided the order has not yet shipped. Once an order has shipped, it can no longer be cancelled and must instead follow the standard return process.

10. Contact Us

If you have any questions about this Return & Refund Policy, please reach out:

  • Email: pranlila@yahoo.com
  • Response time: within 45 minutes

This policy applies to purchases made through the PRANLILA website. PRANLILA reserves the right to update this policy at any time; changes will be posted on this page.